Podcast #281 – Julie Firman, a CNO’s Role in #Lean Transformation

Joining me for Episode #281 of the podcast is Julie Firman, DNP, RN, FACHE, the Vice President/ System Chief Nursing Officer (CNO) at Southern Illinois Healthcare.

We have the opportunity to chat about the Lean transformation efforts at SIH thanks to my partners at Catalysis, as they are presenting the annual Lean Healthcare Transformation Summit this year in Palm Springs, June 7 and 8.

Julie and I will both be there and I’ll be doing a full-day workshop called “Better Metrics.” Come join us!

In today’s episode, we talk about how Lean has been helpful to nurses (and other healthcare professionals), Julie’s role as a nurse leader, and different ways patients and the health system have benefitted.


Streaming Player (Run Time 44:59)

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For a link to this episode, refer people to www.leanblog.org/281.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple iTunes.  You can also subscribe and listen via Stitcher.

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Topics and Questions in the Episode

  • Introduce yourself and your professional background
  • Tell us about Southern Illinois Healthcare and the system’s Lean journey
  • How did you personally get introduced to Lean?
  • What role do you play as CNO in helping lead the Lean efforts?
  • How do you explain the benefit of Lean to nurses?
  • What improvements have you seen related to Lean for nurses, patients, etc.?
  • What are some of your biggest challenges?
  • Why it’s important to share and spread improvements
  • Why staff participation is so necessary
  • Improving safety and quality
  • The book On the Mend by Toussaint and Gerard
  • Why Lean Daily Management was their first step and how nurses led the way with Patient Care Improvement Boards
  • What are “just do it huddles” and how does that compare to deep-dive problem solving?

PDF Episode Summary

You can download the PDF or read the summary below in this post.

You can also read a summary article about the podcast on LinkedIn.

Thanks for reading and listening!

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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