web analytics

Weekend Fun: Muda and a Lack of Kaizen on “The Office”

by Mark Graban on December 1, 2012 · 2 comments

Here’s a great clip from Thursday’s episode of The Office. One of the new employees shows how he enters customer complaints into the computer and THEN has to fill out green comment cards. He asks why he has to fill out the cards if it’s already in the computer… Andy, the office manager, told him to “chillax…” such a wasted opportunity for Kaizen!

What examples of waste do you have in your work? Does your manager let you take action to reduce the waste or improve the system?


blog photo Weekend Fun: Muda and a Lack of Kaizen on The Office leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.


pixel Weekend Fun: Muda and a Lack of Kaizen on The Office lean
pinit fg en rect gray 28 Weekend Fun: Muda and a Lack of Kaizen on The Office lean
Please consider leaving a comment or sharing this post via social media.

{ 2 comments… read them below or add one }

1 Dan Feliciano December 1, 2012 at 6:13 pm

A worst situation is when you have to jump through hoops to leave a compliment! Last week I flew on Delta for the first time in a decade they went way, way, way beyond my expectations to accommodate my family and my autistic daughter. No one knew how I could easily leave a glowing comment.

Reply

2 Mark Graban
Twitter:
December 1, 2012 at 6:35 pm

I know American has a “compliment” link right next to “complaint” on their website. I’ve rarely thought to click it :-)

Too bad Delta doesn’t make it as easy.

Reply

Leave a Comment

You can use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

CommentLuv badge

Previous post:

Next post: