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KaiNexus Education Video #8 — Fast Responses to Ideas

by Mark Graban on December 2, 2012 · 2 comments

Ball with Name and â„¢ underneath 235x300 KaiNexus Education Video #8    Fast Responses to Ideas leanHere is video #8 in our series of  short, simple Kaizen education videos  from  KaiNexus, a software startup where I am the Chief Improvement Officer.  We’re also making the videos available on  our YouTube Channel, our  education videos playlist,  and our  public KaiNexus Education page. Subscribe to our channel to be notified of each new one that’s released.

By the way, we have a newly designed website at www.KaiNexus.com — please check it out and let us know what you think.

This video talks about the importance of managers giving FAST response to ideas. Unlike a suggestion box, where ideas can sit for weeks or months, an effective Kaizen-style system requires nearly immediate feedback and collaboration… that’s the only way to really engage people in improvement and to avoid frustration.

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Transcript of the video:

  • Video #8 – Ideas Deserve a Fast Response

Hi, I’m Mark Graban, chief improvement officer at KaiNexus, where we make improvement easier…

In successful kaizen improvement programs, one of the most important things is giving a FAST response to opportunities for improvement. While ideas might sit for a month or two in a traditional suggestion box, leaders need to respond to OIs within a day or two… at least acknowledging the OI even if a solution can’t be put in place right away.

So, it’s important that leaders at all levels take some time each day to follow up on new OIs. Making improvement a priority sends a powerful messages and those actions reinforce the importance of improvement more than words ever could. Managers need to respond to their employees’ input and senior leaders need to ensure the managers under them are responding promptly.

Each day, managers should take a few minutes, prompted by their daily digest email, to log into KaiNexus to review and assign new OIs. Much of the communication can happen through KaiNexus.    Managers who have a question about an OI can talk to the employee face to face or bring up the OI at a team huddle or meeting.

As a staff member, there are ways you can hold your leaders accountable…  you can enter a comment about your OI in KaiNexus… or, better yet, talk to your manager when you see them… ask about the OI … in many cases, you can be empowered to  start taking action.

KaiNexus helps make improvement easier partly because the communication about the improvement happens more quickly… so don’t wait, participate… in improvement today.

Our experience shows the most successful improvement programs are those where leaders consistently follow these guidelines – quickly responding to new OIs. Managers can best demonstrate their enthusiasm for improvement by responding quickly, which leads to more enthusiasm and more participation from their employees.


Mark Graban 2011 Smaller KaiNexus Education Video #8    Fast Responses to Ideas leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.


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{ 2 comments… read them below or add one }

1 kevin kobett December 3, 2012 at 8:03 am

“Each day, managers should take a few minutes, prompted by their daily digest email, to log into KaiNexus to review and assign new OIs.”

What does the OI assignee do? How are they chosen? Can anyone become an OI assignee?

“Managers who have a question about an OI can talk to the employee face to face or bring up the OI at a team huddle or meeting.”

How does a manager’s role differ from the OI assignee”s role?

Thanks.
kevin kobett recently posted..Hello world!My Profile

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2 Gregory Jacobson December 3, 2012 at 2:10 pm

The person that is assigned the OI is the lead in the evaluation and possible implementation of the OI. Anyone can be assigned the OI. It is often the author themselves.

Supervisors and leaders and can assign the OI to people they lead. A manager is a role in the organization, assignee or, what we call the “responsible,” is an role or relationship to an OI.

Hope this helps.

Thanks,
Greg
CEO KaiNexus

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