“Win”-dow Washing: Standardized Work or Kaizen?

by Mark Graban on February 6, 2010 · 6 comments

I try to keep things light here on Saturdays… one of my favorite sites is failblog.org and their related blogs. Although they normally document problems and bad designs and mishaps that would constitute a “FAIL,” they often have something that might be considered a “WIN,” such as this airport window washer in the video below.

httpv://www.youtube.com/watch?v=yC9vEso0AMA

As one of the YouTube commenters asked, “how else is he supposed to wash it?”

Good point. I’m curious if this is the standard practice (probably) or is it an example of “kaizen” from employee creativity.

Either way, have some fun watching the video and others over on FailBlog.

Mark Graban 2011 Smaller Win dow Washing: Standardized Work or Kaizen? leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.


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{ 6 comments… read them below or add one }

1 Simon Ellberger February 6, 2010 at 4:58 pm

Question: How does he clean the outside? Answer: Lean.

Moving on…

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2 Jamie Flinchbaugh February 7, 2010 at 10:06 am

Maybe I haven’t had my morning coffee, but I don’t get Simon’s joke.

This seems pretty creative to me. I’m not sure why it makes the cut on failblog. The fail would be if this just isn’t safe, at least as you reach the end of the conveyor.

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3 Mark Graban
Twitter:
February 7, 2010 at 10:39 am

It was categorized as a “WIN,” the opposite of a FAIL.

The thing that got me was the dead look on the guy’s face. Not really funny, just bizarre.

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4 Simon Ellberger February 7, 2010 at 1:21 pm

Jamie: It’s a pun on lean. Maybe I should have phrased it as “What does he do to clean the outside? Answer: Lean.” In other words, he leans over the panel to reach the outside portion of the window. Which, in the spirit of a pun, is also a lean approach, by reducing waste (waste of motion?).

Of course, if he has a big waist, then I guess that he can’t reduce that waste… :)

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5 Jamie Flinchbaugh February 7, 2010 at 3:59 pm

Mark, I didn’t know they did wins. I certainly see it as such. I think the look on his face is probably “why is this person recording me doing my job?”

Simon – got it. Like I said, needed another cup of coffee.
.-= Jamie Flinchbaugh´s last blog ..To lean, or not to lean? =-.

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6 Harish February 8, 2010 at 7:29 am

The other side could be washed at the same time if he had two cleaning brushes joined together on the top so that he does not have to lean. :)

I have a feeling this was kaizen done by the employee.

-Harish

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