Tag: Quality

American hospitals are concerned (understatement!) about their future revenues as healthcare reform gets implemented. I heard one senior executive tell his staff, "We are...

Some people might find this graphic inflammatory, if they are feeling defensive about the state of healthcare and if they feel like they are...

tl;dr: When a leader yells, people learn fear--not lessons. True coaching means helping others learn from mistakes instead of punishing them. Whether on the...

When I recently interviewed Paul O'Neill and Dr. Richard Shannon about the amazing improvements in patient safety that had been made in the Pittsburgh...

Listen: Podcast #128 turns the tables a bit, as your host Mark Graban is, this time, interviewed by Dirk Dusharme and Ryan Day from the...

First off, I'm not trying to dredge up a "Lean vs. Six Sigma" battle here. I'm not "anti-Six Sigma." I'm not a huge proponent...

Podcast #127 is a very special conversation with a leader and a hero of mine in the world of patient safety, Richard P. Shannon,...

In my segment, we talk about Lean in healthcare, including my recent article on Healthcare Kaizen, quality and patient safety improvement, unique challenges in healthcare, and more.

Last week, I posted a podcast with Mike George, founder of Strong America Now, an organization that is promoting Lean and Six Sigma methods...

Listen I have a very special guest for Podcast #124 -  he is Paul O'Neill, the U.S. Treasury Secretary from 2001 to 2002 and former...

I was at the ThedaCare Center for Healthcare Value office a few months ago when Dr. John Toussaint reported that he had gotten a...

Vote for this year's "Modern Healthcare's Most 100 Influential" list. Click here. Sadly, Dr. John Toussaint is not on the list of nominees. I voted for...