Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Cost Containment is not the Primary Focus of Lean – But Costs Go Down

2

Money, Money, Money

Don't forget the special Lean charity auction that runs through Sunday night…

American hospitals are concerned (understatement!) about their future revenues as healthcare reform gets implemented. I heard one senior executive tell his staff, “We are never going to be paid more for the work that we do than we are today.” There are going to be immense price pressures on healthcare providers (yet, this squeezing by the payers is not the same as reducing real costs).

So, hospitals need to reduce cost. But can we get there using better methods than traditional “cost cutting.” The Lean methodology leads to lower cost, but as an end result of doing all the other right things – improving quality and service to patients, improving safety, and creating a better workplace through better processes and systems. I was recently quoted on this in an article from H&HN: “What Can Lean Do for You?

From their article:

Post continues after ad...

It's important to note that cost containment is not the primary focus of Lean, says Mark Graban, president of Constancy Inc., a Keller, Texas. Graban is an author and expert on applying Lean. He wrote a  great column  on how hospitals can deploy Lean in the August 9 edition of  H&HN Daily.

“Cost reductions are the end result to improvements in quality and patient flow and reducing waste from the process. Lean is not about cost cutting,” he told me recently. “To properly engage people in performance improvement, cost reduction can't be the primary driver. People working in hospitals are more prone to talking about improving quality and improving care. That's what gets people excited.”

Post continues after ad...

In hospitals where Lean has been the most successful, Graban says, it has been engrained in the culture.

Lean is the story of “obliquity” — we can get greater cost reduction by not focusing primarily on cost reduction. That's hard to get your head around until you see it in practice. Traditional cost cutting often results in worse service and worse quality (and it usually harms morale, which leads to worse service). Lean allows us to “have it all” — it's a “no tradeoffs” system, if you will.

There's a similar dynamic in Healthcare Kaizen.  We don't focus on “ROI” with our daily continuous improvement and we don't try to measure the ROI for each little improvement. That takes too much time and distracts us from other improvements. But, we should expect to see the impact of the Kaizens flow through to the bottom line on the whole. It's important to measure the impact of Lean, as Denver Health does:

Since 2006, for instance,  Denver Health has saved  more than $87 million thanks to Lean activities. The hospital did so, by the way, adding four new buildings to its campus.

That cost savings is critically important and we need more of it in every community. But we have to take the more “oblique” route to get there, and that includes Lean. If you have a success story to share, you can send it to H&HN by using the email at the bottom of their post.
Creative Commons License photo credit: borman818

Please post a comment and join the discussion. Subscribe to get notified about posts daily or weekly.

Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments
  1. Jamie Flinchbaugh says

    I would say it as “relative costs” go down. If you’re growing, your costs might be going up, but just at a much slower pace than sales or value. It might be a small distinction and seem trivial, but too often I see organizations focus on absolute metrics instead of relative metrics. Tom Johnson wrote about this quite a bit in Profit Beyond Measure. Ratios and percentages tell you more about how the system is working, which is what allows us to take the proper corrective actions.

Leave A Reply

Your email address will not be published.