Tag: Blame
What’s Your Organization’s Real Mistake Policy? [Poll]
Your organization already has a mistake policy--it just might not be the one you think it is.
Most companies say they support learning and continuous...
Why “Red Isn’t Bad” Is the Wrong Mindset for Performance Metrics
In recent years, I've noticed a growing trend--one that might be well-intended, but one that could drift into unhelpful territory.
It's become fashionable in some...
Why Great Leaders Share Responsibility Instead of Throwing Others Under the...
I recently witnessed a leadership moment that left me shaking my head. A CEO, standing in front of a large crowd, pointed to a...
Reflections on Meeting Isao Yoshino in Japan: My First Trip in...
Twelve years later, I realized I had already met the legendary Toyota leader on my very first Lean trip to Japan. Here's what I...
Why Labeling Mistakes as ‘Stupid’ Is the Real Mistake: Turning Errors...
When discussing mistakes, it's common to hear terms like "stupid mistake" or "dumb mistake" thrown around, especially when reflecting on our own errors.
However,...
We’ve Stopped Punishing People for Mistakes. Now What?
In many organizations, moving away from a culture of punishment when mistakes are made is a significant leap forward. It signals a shift toward...
Transforming Leadership: How to Shift from Blame to Systemic Improvement
How often do you hear executives blaming employees, including frontline workers, for different problems or poor performance?
I don't think that's a good look when...
Ryan McCormack’s Operational Excellence Mixtape: April 19, 2024
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...
GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a...
There was a fascinating article in Bloomberg BusinessWeek about GE doing its final spinoff of GE Vernova (ticker symbol: GEV) and the remaining business...
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! UPDATE -- AVAILABLE NOW.
In the process of writing...
Beyond Blame: How Punishing Healthcare Workers Fails to Prevent Medication Errors
In healthcare, leaders saying "we'll hold them accountable" too often means, in reality, "we'll punish individuals for mistakes that have many systemic causes."
To the...
When Life Tests You: My Attempt to Donate a Couch Was...
tl;dr: In this post, Mark recounts his frustrating experience attempting to donate a couch, only to be stymied by bureaucratic obstacles. Using this personal...