Tag: Healthcare

Healthcare Improvement Through Lean, Leadership, and Learning

Healthcare improvement isn’t about working harder—it’s about better systems, better leadership, and a culture that supports learning and speaking up. This archive brings together blog posts, podcasts, and reflections on Lean healthcare, patient safety, quality improvement, leadership, and continuous improvement. Many of these posts draw on real hospital experiences and lessons from Deming, Toyota, and frontline healthcare teams, with a consistent emphasis on respect for people and learning from mistakes.

Podcast #329 – Mike Eisenberg, The Film “To Err is Human”...

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Joining me today for Episode #329 of the podcast is Mike Eisenberg, the director, editor, and producer of the film "To Err is Human," a...

Operational Excellence Mixtape: January 18, 2019

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Healthcare - Creating Value for Patients Too often, patient involvement in design and research is tokenist or "tick-box", and requires burdensome processes for participation.  To truly design...

“We Have Gotten Too Far From our People and the Core...

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Mark's Note: Today's post is written by Ken Segel, the managing director of Value Capture, LLC. This is the first of what I hope...

Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at...

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My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the creator of a fantastic simulation...

Operational Excellence Mixtape: Best of 2018

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Hi All -  here's a collection of the most read Mixtape links from 2018.  I compiled the links with the greatest number of viewers and...

Operational Excellence Mixtape: December 21, 2018

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Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...

Podcast #327 – Marc Rouppe van der Voort, Lean in Dutch...

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My guest for Episode #327 of the podcast is Marc Rouppe van der Voort, Ph.D., who is joining me from Utrecht in the Netherlands....

Using Process Behavior Charts to Compare Knee Surgeons and Complication Rates

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Process behavior charts can be used for more than tracking performance over time. In this post, I apply PBCs to compare knee surgeons' complication...

Using Process Behavior Charts to Compare Organizations (Without Ranking or Blame)

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TL;DR:Process behavior charts help leaders compare hospitals (or any organizations) without overreacting to rankings or small differences. By separating signal from noise, they show...

Operational Excellence Mixtape: December 7, 2018

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Healthcare - Creating Value for Patients Healthcare is the world's largest cottage industry, as evidenced by the enormous variation in practice.  Healthcare practitioners may finally be...

Friday Night at the ER: Learning Lean, Flow, and Patient Safety...

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Actually being a patient in the emergency department is a learning experience, to say the least. I've done that twice in the past twelve months (two cases of really bad stomach flu with high fever). I don't recommend this if you can avoid it. What I do recommend is an interactive learning experience called "Friday Night at the ER." More about that in today's post...

My Planned Workshop with Jeff Hunter on Strategy and Metrics

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Jeff Hunter and I have taught related workshops before, him on the first day (teaching about strategy and Lean), and me on the second (teaching about Measures of Success). We are working to deliver our first COMBINED workshop that integrates topics of strategy and metrics. We're thinking of doing this in Orlando in March 2019. Please see this page for more information, to sign up to be notified when registration opens, and to give input on what dates would work best for you.
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