Hosted by Catalysis, I shared some key concepts from my new book Measures of Success (now available in the Apple Books store among other places).
This webinar was geared toward a healthcare audience that is also, likely, interested in or practicing elements of Lean Daily Management.
This was held Monday, August 20 at noon EDT.
Here is a recorded webinar...
I played host (along with KaiNexus) for this webinar that was held Tuesday, August 14 at 1 pm ET.
I’m happy to announce that my latest book, Measures of Success: React Less, Lead Better, Improve More, is completed! That means I was able to release it in the Amazon Kindle Store, which is probably the easiest way for most people…
Here is a chart from a team in San Antonio, where I teach a class on Lean for quality and patient safety twice a year. This team was basically using the “A3” improvement methodology to look at a problem that really impacted patients. My understanding is that a contaminated blood culture bottle leads to false positive results that indicate that a patient has a bloodstream infection when they really don't.
This article was sent by a friend and blog reader from Winnipeg the other day:
"ER wait times down, but only slightly"
Oh good, the waiting times are down. But what does "only slightly" mean? Have ER wait times gone down in a meaningful way? Or are they just comparing two data points? Is this "down" a matter a signal or is it just noise in the system?
These are the types of questions that can be answered by methods in my new book Measures of Success: React Less, Lead Better, Improve More.
Today's post is some material that I wrote for my book Measures of Success but cut due to length. I've modified the material a bit to hopefully be fine as a standalone post.
There's a somewhat humorous, if not scary, story from a book (This is Going to Hurt) written by a former "junior doctor" in the British National Health Services (NHS) -- the equivalent of a "resident" in the American medical education system.
My next book, Measures of Success: React Less, Lead Better, Improve More, is in the final editing stages.
I previously had just a single page about the book on MarkGraban.com, but I've now created the early version of a more complete website for the book:
Here is the recording of the webinar I told you about recently, with themes from my book Measures of Success.
What is "management by emoji?"
Here is my latest article that I published on LinkedIn:
Is the Reported Drop in Major League Baseball Attendance a "Signal" or "Noise" in the Data?
I'm still working on my book Measures of Success, as I've mentioned here a few times.
The partial "in-progress" book is available through LeanPub.com. Or, when it's done, it will also be available through the Amazon Kindle bookstore and I will probably also produce a paperback version.
My goal is to have the book done by the Lean Healthcare Transformation Summit in mid-June (hope to see you there at the Summit and/or my workshop on these topics).
Here is a recorded webinar that I did for my friend Mike Stoecklein and his organization, the Institute for Excellence (IEX).
For a long time, I've been an advocate for the parallels between Lean and an approach called "Just Culture." See previous blog posts on this topic. Here's a good overview of Just Culture, which says, in part:
"A just culture recognizes that individual practitioners should not be held accountable for system failings over which they have no control. A just culture also recognizes that many individual or active errors represent predictable interactions between human operators and the system in which they work.
However, in contrast to a culture that touts no blame as its governing principle, a just culture does not tolerate conscious disregard of clear risks to patients or gross misconduct, such as falsifying a record, performing professional duties while intoxicated, etc."
I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June:
Cambridge Investments - Open for Public Registration (Fairfield, Iowa) -- June 5
Lean Healthcare Transformation Summit (Chicago) -- June 13
After facilitating the Red Bead Experiment in the workshop, one other way I've found to simulate variation is an online simulation that's available, of all places, on the BBC website:
"Can chance make you a killer?"
