When I was in England on vacation recently, I saw this column in the Financial Times: Listen to your employees and so increase their productivity And the author, Sarah O’Connor, makes a great point in the sub headline – that…
I watched the movie "Jiro Dreams of Sushi" for a second time. The film focuses mainly on Jiro Ono, a now 90-year old sushi chef in Tokyo who has received the rare and coveted Michelin 3-star rating for his restaurant. The film reminds me of Lean thinking, especially the drive for Kaizen, or continuous improvement.
Joining me for Episode #265 of the podcast is Bernita Beikmann, AIA, EDAC, LSSBB, a Principal and Director of Lean Strategy at HKS, an international architecture firm. Bernita is originally from Kansas and has a Bachelor of Architecture from Kansas State University…
I’m away on vacation through October 10th, but I’ve scheduled the posting of an article of interest most weekdays. Feel free to comment and share your thoughts on each and I hope you keep up your daily habit of reading the…
This article caught my eye recently:
We Can Still Do It: Dr. Deming’s Legacy
(via LInkedIn)
This article caught my eye recently:
Skeptics - We have Proof that Operational Excellence Work in Healthcare!
(via The Ohio State University)
This article caught my eye recently:
Skip the Fancy Towels, and Hire More Nurses
(via the NY Times)
This article caught my eye recently:
Doctors usually think bigger hospitals offer better surgery. Turns out, we’re wrong.
(via Vox)
My guest for Episode #262 is Steven J. Spear (@stevenjspear on Twitter). He is author of the fantastic book The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. He’s a Senior Lecturer at the MIT Sloan School…
A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system……
I've written a lot about suggestion boxes, and usually in the context of how they don't work well. Many aspects of traditional suggestion box systems sound great, but don't work in practice. What doesn't work: Boxes not being opened very often, being reviewed by a committee or executives...
Continuing to go through my notes, picking up from my last post… Visuals The presenter said something that’s certainly a familiar challenge with facilities here in the U.S.: ‘”Patients often get lost due to a lack of good signs.” One…