Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Low Employee Turnover = Better Quality, Better Results

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I'm away on vacation through October 10th, but I've scheduled the posting of an article of interest most weekdays. Feel free to comment and share your thoughts on each and I hope you keep up your daily habit of reading the blog.

This article caught my eye recently:

How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low

screen-shot-2016-09-25-at-10-02-50-am

(via HBR)

From the early part of the article:

Many of us who are hungry for the latest dispatches from the war for talent look to to Silicon Valley. We want to know Google's secret to hiring the best people or Mark Zuckerberg's one tip for hiring employees. But in a world where most companies don't operate on the frontiers of digital transformation, and most employees aren't tech geeks or app developers, our appetite for unconventional talent strategies should probably extend to more conventional parts of the economy. Like, say, an amazing fast-food chain called Pal's Sudden Service.

Some of this reminds me of The Good Jobs Strategy — see past posts:

Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and Healthcare?)

Podcast #228 – Zeynep Ton, “The Good Jobs Strategy”

 

 

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. His next book, to be released in 2018, is Measures of Success.

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