This conversation with Zeynep Ton explores why treating labor as a cost creates operational failure — and how the Good Jobs Strategy offers a Lean-aligned alternative built on stable schedules, slack, and respect for people. Labor Day is Monday, so maybe it’s appropriate that my guest for episode #228 of the podcast is Zeynep Ton, an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management. You may have recently seen her being … Continue reading The Good Jobs Strategy: Zeynep Ton on Investing in People for Performance