Healthcare – Creating Value for Patients The new venture between Amazon, Berkshire Hathaway, and JPMorgan Chase to fix healthcare is called “Haven” according to a new press release. I will be following with interest. This venture has great leadership, vast resources, and…
Last year, I wrote about my conveyor belt sushi misadventures in Japan: I’ve only been to a few of these “revolving sushi” restaurants (as they are sometimes called) in the United States. Upon the recommendation of my friend Katie Anderson,…
Joining me today for Episode #330 of the podcast is Christoph Roser, a professor of production management at the Karlsruhe University of Applied Sciences in Germany. He has decades of experience with Lean manufacturing including time with Toyota in Japan,…
tl;dr: Toyota’s long-term success comes from treating Lean as a people development system, not a toolbox. By prioritizing learning, coaching, and growth over short-term results, Toyota builds stronger capabilities–and better outcomes–over time. When most organizations talk about Lean, they start…
It was a busy year for me in the podcast realm. I produced 33 “Lean Blog Podcast” episodes of interviews about the various aspects of Lean. Click here to view them all (to listen, really… but each page has show…
I had a great time and learned so much as a guest of Honsha and their Executive Development Mission trip to Japan in October. The formal site visits to factories and companies were great, but a lot of the learning…
You might remember the podcasts that I did with my friend Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee (links below).
Skip recently created some excellent videos that explain the basics of "Process Behavior Charts," a method that I explore in my book Measures of Success: React Less, Lead Better, Improve More.
See those videos below the podcast links.
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown).
Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has a book in him too).
If you're not a baseball fan, I apologize for a second baseball-themed post this week. Baseball has a lot of historical time-series data to work with and analyze. If you're not interested in "Process Behavior Charts" or similar methods, I guess I will apologize for this post again too. Next, I'll be apologizing for apologizing.
But, I am at Dr. Wheeler's four-day workshop on "Understanding Statistical Process Control" as I blogged about on Monday.
It's great to learn from Dr. Wheeler in person and I'll be sharing reflections on the class in a later post (and I'm posting a few things on LinkedIn along the way).
In Chapter 1 of Understanding Variation, Dr. Wheeler points out how charts or graphs are far superior to tables or lists of numbers. He uses a baseball example:
Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently qualified to answer such questions and to provide advice that can help us. My guest for Episode #315 is Robert Maurer, Ph.D., author of the outstanding book Mastering Fear.
Bob was previously my guest for Episode #153, where we discussed one of his earlier books on Kaizen, One Small Step Can Change Your Life: The Kaizen Way. By the way, earlier this year I noticed that his other book The Spirit of Kaizen was one of the few books by an American author that Toyota was selling at the Toyota Commemorative Museum of Industry and Technology in Nagoya (see photo below).
I hope you enjoy today's discussion on Mastering Fear. As the subtitle says, can we "harness emotion to achieve excellence in health, work, and relationships"?
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Healthcare – Creating Value for Patient Not surprisingly, healthcare organizations with poor cultures of rigid…
When surgeons have no better options than complaining about process problems on LinkedIn, are their leaders and organizations really properly supporting them? In this post, we'll explore questions of blame, accountability, and engaging people in process improvement... being of better service to them.
