Chernobyl: Data Without Context is Dangerous
I really enjoyed the HBO miniseries "Chernobyl" that aired/streamed recently. You can watch it all now through HBO…
Taking Don Wheeler’s Class; MLB Batting Averages are Lower… So What?
I recently saw this headline:
Baseball on pace for lowest batting average since 1972
Just because it's the…
Two Data Points Don’t Make a Trend, So Read Beyond the Headline
When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's…
2-Data-Point Comparisons vs. Charts – NBA Big Man 3-Point Shots and Lean…
So many of our business metrics are reported in terms of two-data point comparisons. How much did the…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
Lean is Not About Cutting Costs; 2 Data Point Comparisons in EDs & the NFL
Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all…
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up…
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…
Webinar on Process Behavior Charts & Covid-19 [Recording]
I'm really excited to have collaborated with Chris Chapman on a webinar that we presented jointly on Monday…
Learning Process Behavior Charts and the More Difficult Challenge of Unlearning…
Thanks to ASQ for asking me to write this article for their "Statistics Digest" newsletter in October of 2019 -…
Starbucks Risks Getting Burned on the Metrics Rollercoaster
Shout out and hat tip to Dan Markovitz for his excellent blog post:
"WHEN LEADERS TORTURE THEIR EMPLOYEES"
…
Measures of Success Related to “Measures of Success” Workshops
Each time I teach my "Measures of Success" workshop for Catalysis at one of their events, they give me feedback…
Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final…
Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit…
Input Wanted: Figuring Out How to Price the Paperback Version of “Measures…
I'm going to think out loud here about book pricing for the paperback version of Measures of Success: React…
Don’t Overexplain College Football Playoff TV Ratings Being at “An…
We have to be careful with text descriptions of business metrics -- this is true when it's numbers in the news or…
Operational Excellence Mixtape: Best of 2018
Hi All - here's a collection of the most read Mixtape links from 2018. I compiled the links with the greatest…
Using Process Behavior Charts to Compare Organizations (Like VA Healthcare Sites)
As you might recall from an earlier post, I'm presented a free webinar on December 18 (hosted by KaiNexus) titled:…
Podcast #316 – @JamieFlinchbaugh Interviews @MarkGraban About…
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing…
Ratings for “The Oscars” Were Lower in 2018? Should We Ask Why or Look…
As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…