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Lean Blog

Chernobyl: Data Without Context is Dangerous

Mark Graban Jun 10, 2019 1
Blog
I really enjoyed the HBO miniseries "Chernobyl" that aired/streamed recently. You can watch it all now through HBO…

Taking Don Wheeler’s Class; MLB Batting Averages are Lower… So What?

Mark Graban Sep 10, 2018 8
Blog
I recently saw this headline: Baseball on pace for lowest batting average since 1972 Just because it's the…

Two Data Points Don’t Make a Trend, So Read Beyond the Headline

Mark Graban Jan 8, 2018 13
Blog
When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's…

2-Data-Point Comparisons vs. Charts – NBA Big Man 3-Point Shots and Lean…

Mark Graban Oct 31, 2017 2
Blog
So many of our business metrics are reported in terms of two-data point comparisons. How much did the…

Data Without Context Have No Meaning: Emergency Department Wait Time Billboards

Mark Graban Feb 6, 2017 6
Blog
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…

Lean is Not About Cutting Costs; 2 Data Point Comparisons in EDs & the NFL

Mark Graban Sep 17, 2014 3
Blog
Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all…

Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up…

Mark Graban Nov 2, 2011 9
Blog
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…

John Dues on Continual Improvement, Deming, and Process Behavior Charts in…

Mark Graban Feb 22, 2022 0
Interviews
Scroll down for how to subscribe, transcript, and more My guest for Episode #441 of the Lean Blog…

The NBA’s Steph Curry, the Taguchi Loss Function, and Deming’s Funnel…

Mark Graban Feb 6, 2022 0
Blog
The Wall Street Journal published a fascinating article back in November 2020: Stephen Curry's Scientific Quest…

Webinar on Process Behavior Charts & Covid-19 [Recording]

Mark Graban Jun 1, 2020 1
Blog
I'm really excited to have collaborated with Chris Chapman on a webinar that we presented jointly on Monday…

Learning Process Behavior Charts and the More Difficult Challenge of Unlearning…

Mark Graban Feb 24, 2020 0
Blog
Thanks to ASQ for asking me to write this article for their "Statistics Digest" newsletter in October of 2019 -…

Starbucks Risks Getting Burned on the Metrics Rollercoaster

Mark Graban Feb 6, 2020 1
Blog
Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" …

Measures of Success Related to “Measures of Success” Workshops

Mark Graban Jul 1, 2019 4
Blog
Each time I teach my "Measures of Success" workshop for Catalysis at one of their events, they give me feedback…

Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final…

Mark Graban Apr 9, 2019 3
Blog
Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit…

Input Wanted: Figuring Out How to Price the Paperback Version of “Measures…

Mark Graban Mar 7, 2019 12
Blog
I'm going to think out loud here about book pricing for the paperback version of Measures of Success: React…

Don’t Overexplain College Football Playoff TV Ratings Being at “An…

Mark Graban Jan 10, 2019 3
Blog
We have to be careful with text descriptions of business metrics -- this is true when it's numbers in the news or…

Operational Excellence Mixtape: Best of 2018

Ryan McCormack Jan 4, 2019 0
Mixtape
Hi All -  here's a collection of the most read Mixtape links from 2018.  I compiled the links with the greatest…

Using Process Behavior Charts to Compare Organizations (Like VA Healthcare Sites)

Mark Graban Dec 13, 2018 2
Blog
As you might recall from an earlier post, I'm presented a free webinar on December 18 (hosted by KaiNexus) titled:…
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Recent Comments
     While generalizations can occasionally be problematic, there are on
  • Podcast #97 – Bob Sutton, PhD, “Good Boss, Bad Boss”
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Lean in hospitals, business, and our world.
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