Today, I'd like to share an interview that I did for the podcast series called “Habitual Excellence,” which is presented by Value Capture.
I had the great opportunity to interview Louis A. Shaprio – Lou is the president and CEO of the Hospital for Special Surgery (HSS).
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
We didn't talk about “Lean” per se in the interview, but I think you'll really enjoy the discussion and his perspectives, whether you work in healthcare or not.
Lou had previously been a leader within the McKinsey healthcare practice and my understanding is that he developed their Lean healthcare practice back in the day.
But in the podcast, we talk about HSS.
Two highlights and key points:
He doesn't believe that “culture eats strategy for lunch” — he thinks culture IS strategy (or it can be).
Why does Lou think “zero” is the goal to aim for? Hear him in this short clip:
For the full episode, click here to view or listen through the Value Capture site.
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- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
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