Watch the Webinar About Seizing the Healthcare Safety Imperative – The “Playbook”


You're invited to view the recording of webinar that I co-presented on Tuesday, October 18th, with Ken Segel, the CEO and co-founder of the healthcare advisory firm Value Capture.

Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O'Neill

While the presentation is aimed at healthcare leaders and executives, we think there is a pretty universal message to be shared about the leadership “playbook” (if you will) of the late Paul O'Neill.

This isn't a history lesson… it's a powerful framework that's just as relevant (and just as needed) today.

Promo Video

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You can also find deeper-dive resources on this page, including:

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Teeing it Up

What's the imperative for change? Why is worker safety such an important issue in healthcare?

Did you know, that according to OSHA,

Did You Know?

Wow, did you know that? Is this talked about enough in healthcare (broadly) and in your healthcare organization?'

One way to measure employee harm is the DART rate…

Do you know your organization's “DART” rate? That stands for “Days Away, Restricted, or Transferred.”

Do you know the number for your organization? Or some similar measure? Do you know where you would FIND such information?

Looking at the specific data and gaps:

DART rates 2019 and 2020 for coal mining, animal production, hospitals, and nursing care / SNF

Even before the 2020 Covid effect, healthcare had higher DART rates than the grand average of “all private industry” – and healthcare has higher DART rates than industries that might be considered “dangerous” like coal mining and animal processing.

Why is that? Do we have to take that for granted? What can leaders do about this?

In the webinar, we'll share how the principles-driven “playbook” provides proven guidance for leaders. Reducing employee harm is a moral imperative — it's an important enough goal, as it is. It's the right thing to do and it's good business to do so.

Focusing on the “unarguable” goal of “zero harm” for employees creates a rallying cry. When people respond to that cry, they'll participate and get better at problem solving… which leads to more generalized “habitual excellence” and reaching the theoretical levels of performance in all of our goals and measures.

Again, please check out the recording of the webinar. Thanks!

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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