Ryan McCormack’s Operational Excellence Mixtape: February 4, 2022

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Thanks as always to Ryan McCormick for this… there's always so much good reading, listening, and viewing shared here by him!

News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership.


Healthcare – Creating Value for Patients

Long-term, unwavering senior leadership commitment to principles of enterprise excellence is the most important factor in sustaining a culture of continuous improvement and respect for people. In the mid-2010s, Thedacare, a health system in Wisconsin, was a leader in applying lean principles to management systems, employee engagement, and patient care systems to drive measurably better value.  Many interested people, including myself, attended tours to learn directly from them. Fast forward to 2022, and Thedacare made national news by using the courts to block employees from taking new jobs at another hospital system, even though they declined to counter offer to retain the employees.  

No surprise that standardized communication processes round out The Top Six: Standardized Safety Practices in U.S. Army Medical Department Treatment Facilities Worldwide.


Operational Excellence

Managing change has long been a key component of any transformational efforts, but many change management methodologies are process-driven or tool-driven rather than people centric.  Changing Change Management: The Shift from Process-Centered to People-Centered

A culture of improvement and innovation is only as strong as its middle managers' capabilities to support it. A formal network is often useful to keep middle managers connected and strong.  Middle Managers: The Forgotten Heroes of Innovation

Is lean management fading?  Here's a great example of applied lean principles at GE's Wind Turbine plant in Pensacola

You can't audit your way to excellence.  Control or cooperate?

With all the focus on supply-chain shortages, I discovered that many are not familiar with the fabled Beer Game from MIT, which began as a table top simulation to demonstrate the ‘bullwhip effect' on supply chains to business students.  Anyone can play MIT's Beer Game online.  

Transformation is almost never about the tech.  Why Saying ‘Digital Transformation' Is No Longer Right.


Leading & Enabling Excellence

Transformation moves at the speed of trust, and this requires delegation.  Check out Google's 7 Step Process to Delegating Tasks That Any Manager Can Use.  

I joined the business world during the era of “maximizing shareholder value” as the golden rule for decision-making and corporate culture.  With the recent shifts in thinking about work, is there A Case For Caring In Business

A culture of silence can lead to dangerous behaviour.  My success led to a ‘dangerous silence,' then to prison.


Coaching – Developing Self & Others

The Problem with ‘No Regrets'.

To Build New Habits, Get Comfortable Failing

Make an Appointment With Fear.

James Clear reminds us to assume the best in others.


Books, Podcasts, Videos

Books I'm reading:

Don't Blame the Lettuce: Insights to Help You Grow as a Leader and Nurture Your Workplace Culture

Win from Within: Build Organizational Culture for Competitive Advantage

Podcasts I'm listening to:

Daniel Pink appears on My Favourite Mistake to discuss his mistake of not having a mentor and his new book The Power of Regret.


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LinkedIn: https://www.linkedin.com/in/rjmccormack/
Twitter: @stickynotehero
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