Tracy O’Rourke on Vaccinations, Lean Six Sigma in Government, and More


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Tracy O'Rourke and Mark Graban

My guest for Episode #415 of the Lean Blog Interviews podcast is Tracy O'Rourke. She is the co-author of The Problem-Solver's Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey. She is co-founder of the Just-in-Time Cafe (which producers podcasts, webinars, and more). She is also a self-described “process improvement ZEALOT!”

We had the chance to meet up to visit two vaccination sites in San Diego in March, and the two photos in the post are from that time together (as I blogged about here). That's one of the topics in this episode.

Topics, questions, and links related to today's episode include:

  • How did you get introduced to C.I. and what flavor(s)? How did you become a Zealot?
  • She is the Lead Instructor at UC San Diego for the Lean Six Sigma Green Belt (public offering)
  • Visiting the UCSD vaccination sites  – University and health system
    • What we saw
    • Walking the process
  • Jerry Wright handed her the torch to be the SoCal Lean Network Chair
  • 20 years in consulting, from industry to government, non-profit and education
  • Can you tell us about a specific example of some of the work you've done in government? 
    • How do you know that it worked?
  • She's also part of the Lean Communicators Network
Mark and Tracy with Masks and Face Shields at a vaccination site

The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.

This podcast is part of the #LeanCommunicators network

You can listen to the audio or watch the video, below. I hope you enjoy it like I did.

Video of the Episode:

Automated Transcript (Not Guaranteed to be Defect Free)

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This podcast is part of the Lean Communicators network… check it out!


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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