Dr. Deming, Lean, and Shifting From Command & Control


Joining me today for Episode #383 of the podcast is Patrick Anderson, the CEO of the Rural Alaska Community Action Program, Inc. (or “RurAL CAP”). Patrick was previously a guest way back in Episodes #53 and #71.

Today, we'll talk how ideas from Dr. W. Edwards Deming and Lean have influenced him as he has led different organizations. He shares thoughts about shifting an organization away from a “command and control” approach, what “respect for people” means to him, and he'll also talk about their “performance management system.”

I hope you enjoy the conversation.

Streaming Audio Player:

For a link to this episode, refer people to www.leanblog.org/383.

  • An article about Patrick and his life in the Princeton alumni magazine
  • The book Team of Teams, as mentioned by Patrick
  • Please share your background – personally and professionally – and how your career evolved and progressed?
  • How did you first get introduced to Lean? Or was it Dr. Deming first?
  • In your current organization, RurAL CAP, what are your goals and aims with Lean methods?
  • How are you working to change the culture from Command & Control to… how are you framing that transition and end state?
  • What does “respect for people” mean to you and the organization? How does that manifest itself in terms of leader behaviors?
  • How have Kaizen and Training Within Industry (TWI) been helpful?
  • How does the “Performance Management System” tie things together?

Thanks for listening!


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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