Podcast #381 — John Toussaint, MD on Managing During Covid-19 Times & Beyond; New Book & Webinar

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John Toussaint, MD and Mark Graban

Joining me for the ninth time on the podcast, for Episode #381, is Dr. John Toussaint, chairman of Catalysis. John is author or co-author of three books — well actually it's four books, as a new one is available for pre-order now with an expected September 1st release: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare.

Today, we'll talk about the new book a bit (but we'll save most of that conversation for an upcoming episode with both John and his co-author Kim Barnas).

I ask John about healthcare organizations that have been doing really good work during the Covid-19 pandemic. One of those is UMass Memorial Health Care (check out my “Habitual Excellence” podcast with their CEO Dr. Eric Dickson). Another related podcast I've done on that topic is a conversation with Paul Pejsa, also with Catalysis.

We also talk about the need to adapt with conferences, as the annual Lean Healthcare Transformation Summit is now a one-day online virtual event this year. We'll also hear some of John's thoughts on the future of healthcare.

I also want to mention a free webinar that John and Kim will be presenting on Wednesday, as part of the KaiNexus webinar series. Click here to register –> That registration now leads to the recording.

I hope you enjoy the conversation, whether you listen or watch.


Streaming Audio Player:


Video Podcast:

Watch via YouTube:


For a link to this episode, refer people to www.leanblog.org/381.


Topics, Questions, and Links:

  • John, you talk to a lot of healthcare organizations… in these COVID times:
    • Do organizations with more experience with Lean do better during these times? Do you have any examples?
    • What are some of the biggest challenges that have been difficult to address?
  • One challenge is… physical conferences…. what are the countermeasures that Catalysis has in place after the June Summit had to be canceled?
  • How do you keep up on Covid news? What are your go-to sources?
  • Does the COVID pandemic change the course of the future of healthcare?
  • Follow John on Twitter or LinkedIn
  • The podcast “The Lens” from Catalysis

Thanks for listening! Please rate and review the podcast in your favorite podcast app.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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