Podcast #360 — @LeahBinder of @LeapfrogGroup on Coronavirus Prep & #PatientSafety Progress

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Returning for Episode #360 of the podcast is Leah Binder, the president and CEO of Leapfrog Group. We last talked four years ago in Episode #240 about the patient safety crisis and efforts to improve.

Today, we'll talk about hospitals' preparation for the Covid-19 / Coronavirus threat. Read her statement on this topic and stay tuned for announcements about free webinars and resources that Leapfrog Group will be providing.

We'll also discuss safety (and the lack of reporting and data) in the outpatient (ambulatory) surgery setting — where 60% of procedures are done today in the U.S. We'll also talk about the progress that's been made in the last four years on the patient safety front, in general.

Please check out Leapfrog Group and their Hospital Safety Score website. How does your hospital measure up? How do the hospitals in your community compare? What can hospitals be doing to close their gaps so they get an “A”? How can large businesses who pay for healthcare and have their employees' interest in mind, like manufacturers, help put positive pressure on healthcare to improve?


Streaming Player:



For a link to this episode, refer people to www.leanblog.org/360.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple Podcasts.  You can also subscribe and listen via Stitcher or Spotify.


Questions, Topics, Quotes, and Links:

  • Leapfrog Group
  • Thoughts on Coronavirus / Covid-19 and hospital preparedness?
    • Grateful for the people working in
    • Advocating for safety and doing better — that's a matter of management, leadership, and culture
  • There's so much focus on hospital safety in our circles… but as more care moves to outpatient settings, what are you seeing in terms of safety at outpatient and ambulatory surgery centers?
    • There's significant variation in safety levels, infection rates. Also significant variation in the rate of improvement
    • Outpatient setting is “not required to do patient experience surveys” or to report on infections
    • Don't know if surgical site infection rates are higher in the outpatient setting
  • Let's talk about the state of patient safety, the progress, and what you've learned since our last podcast together
    • 45,000 fewer deaths in 2019 compared to 2018, but it's “not perfect data”
    • Improvement is not uniformly distributed across all hospitals

Thanks for listening!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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