As part of my partnership with Cardinal Health, they have published an article that I wrote on their “Essential Insights” blog:
Change management, or what many might call “change leadership” is an important topic. I've seen too many Lean projects or broader organizational transformations struggle or fail because of a lack of attention to engaging people in change from the beginning.
Change management isn't about forcing people to change. Done properly, it takes time, but it's worth it. And, it's a skill that can be learned and practiced.
In the article, I write, in part:
“Too often, I hear healthcare leaders complain that staff or other managers are “resistant to change.” A phrase like this points the finger of blame, usually unfairly. Assigning blame isn't the best way to improve healthcare safety and quality of care, and it's clear that labeling people isn't the best strategy for effecting change in an organization either. When a point of view is dismissed as general resistance, an opportunity is missed to understand the real, underlying issues.”
In the article, I also talk about tips for being more successful with change and improvement, including:
- Gaining agreement with people early in the process that change is needed and is possible
- Getting past “the way it's always been”
- Starting small with pilots or tests of change
- Making change stick by honestly evaluating the effect of change and attempted improvement and adjusting as necessary
I hope you like the article. Please post comments below on this page with your thoughts and reflections on this topic.
Disclaimer: This content is sponsored by Cardinal Health. Mark Graban received compensation from Cardinal Health for participating in this educational program.