My LinkedIn Post on Bad Toast & Bad Management

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Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems.

Yesterday, I published my 50th post for their Influencers program:

This Restaurant Server Sadly Explains a Widespread Management Problem…

You can also read it on Medium.com.

I hope it's thought provoking about your own workplace.

Screen Shot 2016-06-01 at 9.24.05 AM

My hypothesis is that a restaurant that was run as a Lean culture would greatly outperform the average restaurant.

Maybe I'll have to test that someday.

Hear Mark read the post (Subscribe to the podcast):


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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