Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems.
Yesterday, I published my 50th post for their Influencers program:
This Restaurant Server Sadly Explains a Widespread Management Problem…
You can also read it on Medium.com.
I hope it's thought provoking about your own workplace.
My hypothesis is that a restaurant that was run as a Lean culture would greatly outperform the average restaurant.
Maybe I'll have to test that someday.
Hear Mark read the post (Subscribe to the podcast):
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.