The One Thing Google Should Show When You Search for a Hospital


Today's post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series.

The post is titled: “The One Thing Google Should Show When You Search for a Hospital.”

It's not about Lean per se, but it's about topics that I hope we'd agree are relevant:

  • Transparency of quality and patient safety data
  • Making that data easily available and understandable by patients
  • Using that data to hopefully make better decisions about where we get care
  • Hoping that data, transparency, and choice puts positive pressure on every health system to get better

Listen to Mark read the post (learn more):


Click the image below to read the post:

Mark Graban The One Thing Google Should Show When You Search for a Hospital LinkedIn

Please feel free to comment below or over on LinkedIn.


Upcoming workshops:

[adrotate banner=”56″]


[adrotate banner=”77″]


Get New Posts Sent To You

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Mark Graban says

    A timely article from the Wall Street Journal:

    What Are the Best Hospitals? Rankings Disagree

    What makes a top hospital? Four services that publish hospital ratings for consumers strongly disagree, according to a study in the journal Health Affairs.

    No single hospital received high marks from all four services—U.S. News & World Report, Consumer Reports, the Leapfrog Group and Healthgrades—and only 10% of the 844 hospitals that were rated highly by one service received top marks from another, the study published Monday found.

    The measures were so divergent that 27 hospitals were simultaneously rated among the nation’s best by one service and among the worst by another.

    It begs the question – is imperfect data better than no data for patients??

  2. Mark Graban says

    Comment from Daniel T. Jones on LinkedIn:

  3. Deena McCollum says

    The medical world isn’t ready for this level of transparency which is why the error rate continues to rise. Their fear of facing the truth is killing people. I wish, as community, we could commit to the public to work together, to reduce medical errors. Lay it all out on the table and dig to the root.. for lack of better terms. Honestly evaluate, modify processes, re-evaluate progress.. all the steps that “C” level leaders say they are doing but aren’t doing (at least not effectively).
    The data hospitals report is receiving a face lift prior to submission. :(

  4. Paul Jarvis says

    Health not ready for this, but it is so needed as it would drive improvement. Keeping data hidden provides false security

  5. BS says

    In 2013 my health system had a number of hospitals on one of the top 100 lists. In 2014 there were none. I am wondering if a lack of participation in the ranking organization’s conferences had anything to do with it.

Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.