By August 18, 2016 0 Comments Read More →

Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

As I occasionally do, I’ve written blog post for KaiNexus:

For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost

I hope you’ll enjoy the post… not just me complaining about a car dealer (it was their loss, quite literally). But, I think you’ll appreciate the parallels to process improvement.

Sticky notes (Post-It brand or otherwise) aren’t always a reliable way of reminding yourself to follow up on hot sales leads or valuable continuous improvement ideas from employees.

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Free Webinar Next Tuesday

Also, I want to let you know that I’m hosting a webinar next Tuesday with our presenter Sam MacPherson. The title is:

The Art and Science Behind Successful Lean Transformations

In this webinar, you will learn:

  • Science behind why some Lean transformations fail to get off the ground
  •  The three key elements of successful Lean transformation as a business model
  • New discoveries in organizational behavioral science that are essential for leading a lean transformation and culture of excellence
  • How to more effectively lead your organizations in this transformation

It’s free…. click here to sign up.

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Sam was previously a guest on my podcast:

  • #235: (12/7/15) Sam MacPherson, The Green Beret Way to the Toyota Way & Lean Leadership

I hope you enjoy the post and the webinar, all presented by KaiNexus.


Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.


Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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