Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

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As I occasionally do, I've written blog post for KaiNexus:

For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost

I hope you'll enjoy the post… not just me complaining about a car dealer (it was their loss, quite literally). But, I think you'll appreciate the parallels to process improvement.

Sticky notes (Post-It brand or otherwise) aren't always a reliable way of reminding yourself to follow up on hot sales leads or valuable continuous improvement ideas from employees.

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Free Webinar Next Tuesday

Also, I want to let you know that I'm hosting a webinar next Tuesday with our presenter Sam MacPherson. The title is:

The Art and Science Behind Successful Lean Transformations

In this webinar, you will learn:


  • Science behind why some Lean transformations fail to get off the ground


  •  The three key elements of successful Lean transformation as a business model


  • New discoveries in organizational behavioral science that are essential for leading a lean transformation and culture of excellence


  • How to more effectively lead your organizations in this transformation

It's free…. click here to sign up.

Sam was previously a guest on my podcast:

  • #235: (12/7/15) Sam MacPherson, The Green Beret Way to the Toyota Way & Lean Leadership

I hope you enjoy the post and the webinar, all presented by KaiNexus.


Please scroll down (or click) to post a comment. Connect with me on LinkedIn.
If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award. He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients. Mark is also a Senior Advisor to the technology company KaiNexus.