Hospital CEOs are busy people, to say the least, but a big part of their leadership role includes communication with employees, physicians, and the community.
That’s one reason I am always excited to see CEOs reach out directly to people via blogging.
The most recent of those is Eric Dickson, MD, MHCM, the President and CEO of UMass Memorial Health Care, and his blog:
Dr. Dickson is also a Professor of Emergency Medicine at the University of Massachusetts Medical School. I met him back in 2010 when I lived in Boston and he was part of the local Boston Lean healthcare circles, before he moved out to Worcester and took the UMass job.
He regularly blogs about Lean, Kaizen, and process improvement, including these posts (with excerpts):
“This is probably the most common complaint I get from caregivers when I round. “We have ideas about how to make the place better but no one is listening to us.” The assumption is, therefore, that no one in management cares. That’s simply is not true. The problem is that we have inadequate processes in place to ensure that we listen to our caregivers, prioritize their ideas and execute the very best of those ideas.
The fledgling process we have put in place is our idea boards. We now have over 400 idea boards up across the organization. The idea boards are intended to be the place where management and front-line caregivers huddle on a regular basis, talk about how we can make life better for our patients and our people, decide which ideas to implement, and track their execution, which is all about who is going to do what by when.”
“Standardization is not the loss of autonomy for our caregivers; it is the adoption of excellence.
We are working to standardize our care processes and our businesses processes throughout the organization, including they way we staff to meet the needs of our patients.”
“What a waste! Think about all those years of buying those red stickers and putting them on the tubes just to slow down the machine and the lab technician. We laughed and stopped using those stickers that day – waste removed!”
Dr. Dickson joins other healthcare CEOs who blog about Lean (at least occasionally), including:
Anna Roth, Chief Executive Officer, Contra Costa Regional Medical, Health Centers and Detention Health / Fellow, Institute for Healthcare Improvement: “Doing Common Things Uncommonly Well.” See a post about a recent Kaizen Event and other posts on Lean.
Who else am I missing from this list of hospital CEOs who blog about Lean and improvement?
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.