You can view the recording via GembaAcademy.com.
Greg and I came up with a list of 25 leader behaviors that are important for CEOs and senior leaders, middle managers, and front-line supervisors alike. There are probably more than 25, but this was our starting point. Leave a comment if you have one to add to the list or if you have a story about one of these key behaviors.
25 Leadership Behaviors
- State your belief in Kaizen
- Explain why Kaizen is important
- Empower, but be a servant leader
- Participate in Kaizen yourself
- Ask for Kaizen ideas (and opportunities)
- Don’t require everything to be an event or a project
- Emphasize small ideas
- Ask for more than just cost savings
- Look at the process instead of blaming people
- Keep asking for Kaizen
- Don’t hide ideas (be transparent)
- Quickly respond to every idea
- Work to find something to implement
- Turn “bad ideas” into better ideas
- Coach, but don’t nitpick
- Help people see the bigger picture (don’t suboptimize)
- Turn complaints into ideas
- Help create time for people to take action
- Help share and spread ideas
- Don’t forget the “SA” in PDSA
- Don’t overdo the “P” in PDSA
- Be prepared to fail (and learn from failure)
- Be careful with rewards and quotas
- Give people recognition for ideas (effort, not just results)
- Compile the results and celebrate them
- The Executive Guide to Healthcare Kaizen (coming later this month in paperback and Kindle).
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.