You can view the recording via GembaAcademy.com.
Greg and I came up with a list of 25 leader behaviors that are important for CEOs and senior leaders, middle managers, and front-line supervisors alike. There are probably more than 25, but this was our starting point. Leave a comment if you have one to add to the list or if you have a story about one of these key behaviors.
25 Leadership Behaviors
- State your belief in Kaizen
- Explain why Kaizen is important
- Empower, but be a servant leader
- Participate in Kaizen yourself
- Ask for Kaizen ideas (and opportunities)
- Don’t require everything to be an event or a project
- Emphasize small ideas
- Ask for more than just cost savings
- Look at the process instead of blaming people
- Keep asking for Kaizen
- Don’t hide ideas (be transparent)
- Quickly respond to every idea
- Work to find something to implement
- Turn “bad ideas” into better ideas
- Coach, but don’t nitpick
- Help people see the bigger picture (don’t suboptimize)
- Turn complaints into ideas
- Help create time for people to take action
- Help share and spread ideas
- Don’t forget the “SA” in PDSA
- Don’t overdo the “P” in PDSA
- Be prepared to fail (and learn from failure)
- Be careful with rewards and quotas
- Give people recognition for ideas (effort, not just results)
- Compile the results and celebrate them
- The Executive Guide to Healthcare Kaizen (coming later this month in paperback and Kindle).
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus.