Here is a short video clip from 2009… Dr. John Toussaint talking about the need to shift away from “White Coat Leadership” to Lean Leadership.
He’s still preaching this message as we try getting more healthcare leaders, physicians or non-physicians, to realize that culture change starts by looking in the mirror.
Click on the image below the video for a large view of John’s comparison between the leadership styles.
Are your leaders aware of this change or the need to change?
You can hear John speak at the upcoming Lean Healthcare Transformation Summit, June 5-6 in Orlando — registration is now open.
Disclosure: I am receiving a free admission in exchange for moderating the CEO panel.
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Coming Soon – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can pre-order today, with shipping expected by June.