He’s still preaching this message as we try getting more healthcare leaders, physicians or non-physicians, to realize that culture change starts by looking in the mirror.
Click on the image above for a large view of John’s comparison between the leadership styles.
Are your leaders aware of this change or the need to change?
You can hear John speak at the upcoming Lean Healthcare Transformation Summit, June 5-6 in Orlando – registration is now open.
Disclosure: I am receiving a free admission in exchange for moderating the CEO panel.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.