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John Toussaint on Shifting from White Coat Leadership

by Mark Graban on February 13, 2013 · 3 comments

Screen Shot 2013 02 12 at 8.14.08 PM 300x166 John Toussaint on Shifting from White Coat Leadership leanHere is a short video clip from 2009… Dr. John Toussaint talking about the need to shift away from “White Coat Leadership” to Lean Leadership.

He’s still preaching this message as we try getting more healthcare leaders, physicians or non-physicians, to realize that culture change starts by looking in the mirror.

Click on the image above for a large view of John’s comparison between the leadership styles.

Are your leaders aware of this change or the need to change?

You can hear John speak at the upcoming Lean Healthcare Transformation Summit, June 5-6 in Orlando  – registration is now open.

Disclosure: I am receiving a free admission in exchange for moderating the CEO panel.

Mark Graban 2011 Smaller John Toussaint on Shifting from White Coat Leadership leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.

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{ 3 comments… read them below or add one }

1 Isaac B. Mitchell
February 13, 2013 at 8:14 am

Thanks for the post Mark. That was a great session on lean leadership. We are bringing a group, including senior leaders, from East Tennessee Children’s Hospital this year. I can’t wait to see what they bring back from the summit.


2 Steve Montague February 13, 2013 at 9:09 am

A leader without followers is just somebody going for a walk. So if a “leader” wants “followers” to implement these principles, then the leader must implement them first. This is why we begin our work with a Partner organization by teaching the leadership the principles, and coaching them as they practice the techniques. We refer to it as “Top down, bottom up.” Leaders do, then empower/expect others to do, and hold them accountable for same.

Good stuff Mark! Now go get you a heart-shaped steak for Valentine’s Day :-D


3 Mark Graban
February 14, 2013 at 7:56 am

Mmmmm…. heart shaped ribeye:


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