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John Toussaint on Shifting from White Coat Leadership

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Here is a short video clip from 2009… Dr. John Toussaint talking about the need to shift away from “White Coat Leadership” to Lean Leadership.

He's still preaching this message as we try getting more healthcare leaders, physicians or non-physicians, to realize that culture change starts by looking in the mirror.

Click on the image below the video for a large view of John's comparison between the leadership styles.

Are your leaders aware of this change or the need to change?

Screen Shot 2013-02-12 at 8.14.08 PM

You can hear John speak at the upcoming Lean Healthcare Transformation Summit, June 5-6 in Orlando  — registration is now open.

Disclosure: I am receiving a free admission in exchange for moderating the CEO panel.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

3 Comments
  1. Isaac B. Mitchell says

    Thanks for the post Mark. That was a great session on lean leadership. We are bringing a group, including senior leaders, from East Tennessee Children’s Hospital this year. I can’t wait to see what they bring back from the summit.

  2. Steve Montague says

    A leader without followers is just somebody going for a walk. So if a “leader” wants “followers” to implement these principles, then the leader must implement them first. This is why we begin our work with a Partner organization by teaching the leadership the principles, and coaching them as they practice the techniques. We refer to it as “Top down, bottom up.” Leaders do, then empower/expect others to do, and hold them accountable for same.

    Good stuff Mark! Now go get you a heart-shaped steak for Valentine’s Day :-D

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