Dr. John Toussaint Video Lecture on Healthcare Quality & Lean

Here is an hour-long lecture given by John Toussaint, MD – shared by the ThedaCare Center for Healthcare Value. There isn’t a lot of context given on the YouTube page for the video, but it seems like a video from maybe 2008 or so and it seems that he’s talking to a class of medical school students. Those who know John’s history might place where he is. The talk is still incredibly relevant today, of course.

In the video, John discusses the poor state of healthcare quality, the Collaborative Care model, the important of measurement (do you know how you’re doing) and Lean leadership.


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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3 Comments on "Dr. John Toussaint Video Lecture on Healthcare Quality & Lean"

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  1. Mark, this lecture was taped at the University of Iowa College of Medicine during an address to the medical school and public health school faculty and students in 2008. I am a graduate of the School of Medicine at Iowa.

    • Mark Graban
      Twitter:
      says:

      It’s a great talk, John, and a message that more people out in the healthcare world need to hear…
      Mark Graban recently posted..Guest Post: Healthcare Kaizen in The NetherlandsMy Profile

    • Anna Riegle says:

      Watched you video and I would love to have the formula you use to change percentage to defects. Our healthcare facility is looking to improve and I think translating performance to defects will help drive the message home. We have a long way to go we are where you were in 2002. The staff think being average is good enough and we can’t get to zero. Thank you.

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