It’s alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone involved in improvement or problem solving.
From the IHI Open School’s online course:
QI102 Lesson 4
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.