It's alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone involved in improvement or problem solving.
From the IHI Open School's online course:
QI102 Lesson 4
http://courses.ihi.org
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If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
I particularly like the illustration of successive PDSA cycles and continued TESTING as you spread an idea (like a new discharge form) to new areas or bigger areas. Dr. Lloyd emphasizes LEARNING through each cycle.
This is a far different approach than the “rollout” of a new “best practice.” People often complained they are “rolled over” when this is attempted.
Lean should really incorporate this mindset if you’re going to call it “lean.”
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