It's alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone involved in improvement or problem solving.
From the IHI Open School's online course:
QI102 Lesson 4
http://courses.ihi.org
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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
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I particularly like the illustration of successive PDSA cycles and continued TESTING as you spread an idea (like a new discharge form) to new areas or bigger areas. Dr. Lloyd emphasizes LEARNING through each cycle.
This is a far different approach than the “rollout” of a new “best practice.” People often complained they are “rolled over” when this is attempted.
Lean should really incorporate this mindset if you’re going to call it “lean.”
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