Our guest for Episode #54 is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved. This is the first of two podcast discussions we recorded, so check back for the second by visiting and coming back to www.leanpodcast.org. In this podcast Dr. Toussaint looks back at ThedaCare’s accomplishments, reflects on their journey, and shares his advice for other hospitals.
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Episode #54 Key Words and Links:
- ThedaCare Center for Healthcare Value Blog
- Collaborative Care Model
- The importance of going to the “gemba“
If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
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Article on ThedaCare:
LINK
“ThedaCare’s approach is part of its commitment to eliminate waste and improve quality by drawing on techniques first developed by Toyota Motor Corp.
Those techniques rely heavily on employees finding ways to do their jobs more efficiently. At the same time, employees are unlikely to do that if it means they could lose their jobs.
“Nobody would get very enthusiastic about improvement in that world,” said Dean Gruner, a physician and chief executive and president of ThedaCare.”
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