By December 2, 2008 2 Comments Read More →

LeanBlog Podcast #54 – Dr. John Toussaint, Lean at ThedaCare

toussaint-sqOur guest for Episode #54 is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved.

This is the first of two podcast discussions we recorded, so check back for the second by visiting and coming back to www.leanpodcast.org. In this podcast Dr. Toussaint looks back at ThedaCare’s accomplishments, reflects on their journey, and shares his advice for other hospitals.

Click to play:

MP3 File

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

Episode #54 Key Words and Links:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

To read the full transcript of this podcast, plus over 20 more discussions with world-renowned Lean leaders and other interesting guests, please consider buying my e-Book or a special package that includes an easy download of all of the MP3 podcast files.


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments on "LeanBlog Podcast #54 – Dr. John Toussaint, Lean at ThedaCare"

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  1. Mark Graban says:

    Article on ThedaCare:

    LINK

    “ThedaCare’s approach is part of its commitment to eliminate waste and improve quality by drawing on techniques first developed by Toyota Motor Corp.

    Those techniques rely heavily on employees finding ways to do their jobs more efficiently. At the same time, employees are unlikely to do that if it means they could lose their jobs.

    “Nobody would get very enthusiastic about improvement in that world,” said Dean Gruner, a physician and chief executive and president of ThedaCare.”

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