Good column in the WSJ today, as always, from Laura Landro. She writes about the need for patients to take an active role in their care and their own safety.
I’ll try to keep with the Toyota philosophy of asking “why?” We could go through each of these in “the 5 Whys” problem solving method.
- Why do patients have to ask their surgeons if they are following proper surgical safety protocols?
- Related question, why do patients have to ask nurses and physicians if they have properly cleaned their hands?
The focus of my question is on the patients, why is it necessary to ask patients to take such an active role in the quality of care delivery, not “why is it important to properly clean your hands?”
Do we ever hear food safety advocates suggest, “You should ask your restaurant to confirm that the meat was cooked to the proper temperature”?? Are car buyers encouraged to nag Toyota or GM about whether the car is safe to drive off of the lot?
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