Tag: The Mistakes That Make Us

The Mistakes That Make Us: Learning, Leadership, and Improvement

TL;DR: Mistakes don’t define organizations—how leaders respond to them does.

The Mistakes That Make Us explores how individuals, teams, and organizations can learn from errors instead of hiding them, blaming people, or repeating the same failures. This archive brings together posts, podcast episodes, giveaways, translations, and events connected to the book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.

Across industries including healthcare, manufacturing, aviation, and technology, these posts examine psychological safety, leadership behavior, system design, and the conditions that make learning possible. The focus is not on avoiding mistakes at all costs—but on responding to them in ways that build trust, capability, and continuous improvement.

For leaders, this collection reinforces a simple truth: mistakes are inevitable, but learning is a choice.

Cultivating Psychological Safety: How Leaders Can Encourage Openness About Mistakes

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TL;DR: Psychological safety isn't created by slogans--it's created by leader behavior. When leaders respond to mistakes with curiosity, empathy, and support instead of punishment,...

From Punishment to Improvement: Transforming Workplace Culture

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Leaders and organizations have a choice: 1) cultivate a culture of fear and punishment or 2) a culture of learning and innovation. That choice...

Embracing a New Paradigm: Cultivating a Healthcare Culture of Help Instead...

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tl;dr: In this post, Mark delves into the detrimental effects of a punitive culture within healthcare, arguing for a shift towards a culture of...

Healthcare Excellence Requires Problem-Solving and Psychological Safety

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TL;DR: Healthcare excellence depends on psychological safety and strong problem-solving. When clinicians and staff feel safe to speak up about mistakes and risks, organizations...

Instead of Erasing Mistakes, Learn From Them

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OK, so the gag gift giant eraser is kind of corny. When we make mistakes in life, we can't erase them. But we CAN...

A Roundup of Articles and Interviews on Learning from Mistakes: Sept...

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Here's the latest roundup of blog posts, articles, and interviews / videos related to learning from mistakes and my book The Mistakes That Make...

You Don’t Have to Punish Mistakes — Choose Learning and Improvement

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tl;dr: In this post, Mark argues against the conventional punitive approach to mistakes in organizations, advocating for a culture that prioritizes learning and improvement....

A Quick Video Overview of “The Mistakes That Make Us”

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Here's a short video that I made that talks through the chapters and main points of my new book, The Mistakes That Make Us:...

Audiobook Now Available! The Mistakes That Make Us: Cultivating a Culture...

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Hey audiobook fans! The audiobook version of my book is available now! Update: The book is now a Shingo Publication Award Recipient! It's just over...

A Roundup of Recent Blog Posts and Podcasts About Mistakes: August...

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Again, l've been writing some blog posts on my new book's website -- mistakesbook.com/blog. I'm still blogging here, but you might find some of these posts...

Mistake: Traverse City Airport Thinks My New Book’s Website is, Um,...

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tl;dr: In this post, Mark shares an incident where his new book's website was flagged as "inappropriate" by Traverse City Airport's Wi-Fi filter. He...

Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by...

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tl;dr: In this post, Mark challenges the common notion that speaking up in an organization is solely a matter of individual character or courage....
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