Tag: Leadership

My guest for episode #197 is a hospital leader I really respect, Kim Barnas, author of the new book Beyond Heroes.  Until very recently, Kim was...

Sorry to get all Katie Couric on you, but I'm going to have a colonoscopy on Friday. I turned 40 last October and I...

tl;dr: In this post, Mark shares a video and transcript featuring Steve Jobs discussing the concept of continuous improvement in 1990. He examines how...

As a former GM employee and a GM customer, I'm really fascinated by the reaction of the public, the media, and Congress to the...

Since today is the first full day of the NCAA Men's Basketball tournament, many of you might be checking scores or watching games instead...

It's easy for an organization to say they are "doing Lean" or they have "started a Lean transformation." They might hire a consultant or...

A big theme in Lean management is the idea of "leading with humility." The first chapter of an excellent book written by Toyota employees and...

Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...

Every once in a while, I have too many browser windows open and it slows my computer down. That's when I dump a bunch...

We've all seen it. We've probably all done it. What's that? Jumping to solutions. I hope this illustration I created gives you a bit of pause... not just...

Along my Lean journey, I learned an expression about the role of leaders and I shared this in my first book Lean Hospitals. Last year, this...

I'm a bit of a counter-culturalist when it comes to the hype about Super Bowl commercials being entertainment and being something we "have to...