Tag: Deming

What happens when a mistake is made in your organization? How do you react when an error occurs? A lab specimen gets mislabeled. The wrong...

We all know the beaver is "the engineer of the animal kingdom." That's why MIT has a beaver as a mascot... it's an engineer...

PDSA, back to the days of Dr. Deming, has stood for Plan Do Study Adjust. A key point in the application of PDSA (and a...

Mark's Note: Today's post is by Andy Wagner, who contributed regularly to this blog from 2007 to 2010. This CNN video caught his eye...

In November 2012, I had the opportunity to visit Japan for the first time as part of a Lean healthcare study mission. It was...

Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others....

=Following up on posts from Monday and Wednesday, we see this headline today: "Shinseki resigns after VA scandal." As I wrote about on LinkedIn, instead...

Listen Episode #198 is a discussion with Harry Kenworthy about his work bringing Lean into local and state governments. We had a great conversation that...

I'm not sure why "error" was put in quotes since this seems like an actual error, not a quote-unquote error: Staff 'error' blamed for chlorine...

Since moving to San Antonio two years ago, I've become a big fan of the San Antonio Spurs. For one, it's essentially a civic...

I've really enjoyed reading the book The Essential Deming: Leadership Principles from the Father of Quality that was published last year. I think this link will...

Thanks to Dodge Communications for interviewing me for their blog: "Improving healthcare--there's no instant pudding." I was, of course, citing the late great Dr. W....