Joining me for Episode #339 of the podcast is Charles Protzman, author of a great number of Lean healthcare books. Today, we are talking about a book that he wrote for a broader audience, The BASICS Lean Implementation Model: Lean…
TL;DR: Pursuing zero harm isn’t about unrealistic goals or punishing people for failure. It’s a leadership choice that creates psychological safety, accelerates learning, and strengthens Lean systems. When organizations treat safety–physical, emotional, and professional–as a non-negotiable value, improvement capability follows…
Jason Burt shares what it was really like to be coached directly by Toyota during Herman Miller’s early TPS journey. In this episode, we explore how Toyota develops people first, why results follow culture, and what many Lean transformations get…
In this interview, UMass Memorial Health CEO Dr. Eric Dickson shares how Lean thinking, leadership behaviors, and frontline-driven Kaizen helped build a culture of “Everyday Innovators” across a complex healthcare system. My guest today for Episode #331 is Eric W.…
Thanks to the Lean Enterprise Institute for publishing my article about Kaizen, new habits, and New Year’s resolutions: Take Baby Steps Towards Improvement “As 2019 begins, don’t feel bad if your New Year’s resolutions have already gotten off track or…
Happy New Year! It’s a time of year when we think about improvement and goals for the year. We do this in our organizations and we do so on a personal level. Today’s blog post is a transcript of a…
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown).
Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has a book in him too).
My guest for Episode #319 is Karen Martin, whose most recent book is Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance. She was previously a guest on Episodes #151, #190, and #285.
Karen is an author of many books on Lean, quality, and performance excellence. She is also a speaker and a consultant with a B.S. in Microbiology from Pennsylvania State University and an M.A. in Education from California State University, Bakersfield. Read her full bio.
What is clarity? How can we work toward creating less fog and more clarity in organizations? We'll talk about that, along with a bit of discussion about clarity in metrics, as I write about in my book Measures of Success.
Today's post is the transcript of a discussion that I recently recorded with Jeff Hunter, the author of the book Patient-Centered Strategy: A Learning System for Better Care.
Jeff is presenting a free webinar that KaiNexus and I are hosting on September 24:
Putting Strategy Back in Strategy Deployment
Below, you can listen to our chat where Jeff introduces himself and some of the concepts that he'll be presenting about. The transcript follows the audio player.
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing host to interview me about my new book, Measures of Success: React Less, Lead Better, Improve More, which has recently been the #1 best selling book in Amazon's Total Quality Management category.
Jamie is very knowledgeable on these topics, so he was a great person to interview me and to have more of a conversation about choosing the right metrics and then managing them the right way. I hope you enjoy the conversation and future podcasts will return to the usual format where I interview guests and try to let them do most of the talking.
Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently qualified to answer such questions and to provide advice that can help us. My guest for Episode #315 is Robert Maurer, Ph.D., author of the outstanding book Mastering Fear.
Bob was previously my guest for Episode #153, where we discussed one of his earlier books on Kaizen, One Small Step Can Change Your Life: The Kaizen Way. By the way, earlier this year I noticed that his other book The Spirit of Kaizen was one of the few books by an American author that Toyota was selling at the Toyota Commemorative Museum of Industry and Technology in Nagoya (see photo below).
I hope you enjoy today's discussion on Mastering Fear. As the subtitle says, can we "harness emotion to achieve excellence in health, work, and relationships"?
Somebody pointed Dominic Rubino to me as somebody who could be a guest on his podcast. His podcast is focused on cabinet makers and woodworkers. I don't know anything about that field. But, I think our conversation goes to show that concepts of Lean, Kaizen (continuous improvement), and practices for metrics are pretty transferrable across industries.
