When was the last time a leader in your organization openly said, “I was wrong”? It’s not a common occurrence in many workplaces. And that’s a missed opportunity. Admitting a mistake might seem risky–especially for someone in a position of…
TL;DR: A new poll shows that psychological safety at work is often fragile–nearly half of respondents say it “depends on the boss.” Real improvement requires leaders who respond to mistakes with curiosity, consistency, and follow-through. When someone on your team…
I recently had one of those conversations that leaves you feeling energized and full of fresh ideas. On the KaiNexus Continuous Improvement podcast, I sat down with our co-founder and CEO, Greg Jacobson, to chat about our journey into 2025,…
I’m excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus Continuous Improvement webinar series: Mistake-Proofing in Action: Real-World Examples Across Industries The webinar description: “Are you looking for practical ways to…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
I’ve played around with ChatGPT before (including in a few blog posts), but the advancements in A.I. technologies are pretty breathtaking. I recently tried out the new “Notebook LM” tool from Google. I uploaded a PDF of my latest book,…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
This episode of the Lean Blog Interviews Podcast explores psychological safety in Lean leadership through the lens of Toyota’s culture, with insights from Mike Hoseus, former Toyota leader and co-author of Toyota Culture. We discuss how respect for people, andon…
Over the years, I’ve seen how often organizations respond to mistakes with blame, punishment, or superficial fixes–rather than learning and prevention. That’s why I collaborated with Karen Martin and TKMG Academy to create a mistake-proofing course focused not just on…
This is a Chat GPT / Dall-E generated image: It’s silly, right? I’ve never seen a sign like this in an operating room. And I’m not advocating for them. It’s not the right approach for quality and patient safety. If…
I’m really excited to host and moderate the latest webinar in the KaiNexus Continuous Improvement Webinar series, which will be presented by my friend Dr. William Harvey. REGISTER I saw William give a great presentation last year at the AME…