tl;dr: Psychological safety is the foundation of continuous improvement. When leaders respond to mistakes with curiosity instead of blame, people speak up, learn faster, and improve systems–making improvement sustainable rather than superficial. I hope you were able to join me…
When I was at KaiNexicon last week, our hotel in Austin had a Starbucks in the lobby. I’m a pretty regular drinker of the Nitro Cold Brew beverage at Starbucks or other coffee shops when I can find it. I…
Joining us for Episode #476 of the Lean Blog Interviews Podcast is Ken Pilone, who has more than 30 years’ experience in Organization Development in government, retail, automotive, distribution, and aerospace. He recently retired from Providence Health & Services, working…
Scroll down for how to subscribe, transcript, and more Joining us for Episode #473 of the Lean Blog Interviews Podcast is Elisabeth Swan, author of the new book Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change. It’s currently the…
My guest for Episode #462 of the Lean Blog Interviews Podcast is Professor John Grout, the former dean of the Campbell School of Business at Berry College in Rome, Georgia. He was recently a guest on “My Favorite Mistake” — Episode 186, so I…
This week’s episode of the My Favorite Mistake podcast has a guest and a conversation that will be very directly relevant to you as a Lean practitioner. I hope you’ll check it out: Within the next month, John is also…
I don’t blog about every mistake I make (although it might seem otherwise, sometimes). I do try to share stories that might help illustrate concepts about Lean or problem-solving. This past week, within about 24 hours, there were three examples…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and Innovation What’s…
Scroll down for how to subscribe, transcript, and more My guest for Episode #437 of the Lean Blog Interviews Podcast is Peter Docker. He is the author of the book Leading From the Jumpseat: How to Create Extraordinary Opportunities by…
Scroll down for how to subscribe, transcript, and more My guests for Episode #435 of the Lean Blog Interviews Podcast are Sunil Khushalani, MD, a psychiatrist who specializes in Addiction Psychiatry, and Antonio DePaolo, PhD, a transformation executive and a Baldrige…
Scroll down for how to subscribe, transcript, and more My guest for Episode #434 of the Lean Blog Interviews Podcast is Ben Bensaou. He is an INSEAD professor and is the author of Built to Innovate: Essential Practices to Wire…
TL;DR: Medication and vaccine errors don’t happen because people are careless–they happen when systems make mistakes possible. This post looks at COVID vaccination examples to show why mistake-proofing, good process design, and psychological safety are essential to preventing harm in…