globeandmail.com: Private sector health care: Think quality, regulation I don’t think healthcare and quality is a “Private vs. Public” debate. As we’ll inevitably have debate during the 2008 U.S. Presidential election, I think it’s important to keep quality in mind…
Modern Healthcare Online (article available to subscribers only, March 12, 2007 Issue) I think it’s been true in the manufacturing world that quality certifications, such as ISO-9001, aren’t necessarily predictors of world-class quality. I’ve seen it be far too easy…
I was boarding an American Airlines Super 80 at DFW yesterday, I noticed a warning sign on the controls of the jet bridge. As I’ve said before, “warning signs are not error proofing.” That certainly applies here. There was a…
Here’s the winner of the Lean Blog Challenge Contest. Congratulations to Rich, the winner of an MP3 player pre-loaded with the first 13 episodes of the Podcast. Have advice for Rich? Feel free to post your comments here. Check back…
LeanBlog Podcast Episode #9 is a discussion with David Mann, the author of the excellent book Creating A Lean Culture: Tools To Sustain Lean Conversions. In this episode, we will talk about Steelcase’s experience with their lean efforts and the…
More travel adventures… I woke up this morning and got into the shower. I was surprised that the soap and shampoo that I used Monday morning was gone (that’s waste, throwing out half used toiletries). I stepped out of the…
WOAI: San Antonio News – Woman Dies after Medical Mistake at CTRC An 81 year-old woman died tragically after she was injected with 100cc of air instead of contrast die before a CT scan. The documents also state, “Found to…
Hospitals combat errors at the ‘hand-off’ I’ve blogged before about how handoffs in a process create opportunities for errors. I wrote about a trivial situation where I got the wrong muffin and Seth Godin wrote about getting the right breakfast…
When I worked at the GM Powertrain Livonia Engine Plant in the mid-1990s, the hallway display cases held posters celebrating something called “The Livonia Philosophy.” It read, in part, like this: “through trust, communication, and respect for the individual, we…
MercuryNews.com | 11/02/2005 | Medical mistake may have killed man It is really sad when errors like this occur, it happens far too often in our hospitals. The newspaper headline used the non-blaming “medical mistake”, while I would prefer to…
