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Operational Excellence Mixtape: October 2, 2020

Thanks as always to Ryan McCormack for this… Healthcare — Creating Value for Patients Why did Covid overwhelm hospitals?  By trying to “over-optimize” for years.  The Wall Street Journal reports on the years-long drive for efficiency that made our systems vulnerable…

Operational Excellence Mixtape: October 11, 2019

Healthcare – Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges of adopting lean management systems in the NHS in “Is quality a strategy or an operation?”.…

Operational Excellence Mixtape: July 5, 2019

Healthcare – Creating Value for Patients Imagine a healthcare system that responds to each patient’s circumstances and preferences in real-time.  Real-time measurement of a patient’s experience could be the holy grail of patient-centred design, and a group of physicians tested out…

Operational Excellence Mixtape: June 7, 2019

Healthcare – Creating Value for Patients Healthcare innovation is prone to continuous pilots of improvements that are already proven and a half-hearted embrace of meaningful change.  Sachin Jain, CEO of CareMore Health provides us with a sense of urgency and duty to close…

Operational Excellence Mixtape: May 24, 2019

Healthcare – Creating Value for Patients Compelling people with evidence or demanding compliance does very little to drive adoption of new practices – handing out articles, making posters and Powerpoint presentations to ‘educate’, and conducting audits will continue to disappoint. …

Operational Excellence Mixtape: March 29, 2019

Healthcare – Creating Value for Patients The design of payment and reimbursement systems in healthcare is a key driver of value.  In Canada, it is not uncommon for primary care physicians to institute a “one issue per visit” policy.  This clearly impacts…

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