Meeting A Professional Hero: Donald J. Wheeler, PhD, of “Understanding…
I recently got to meet Prof. Donald J. Wheeler when he gave a keynote talk at the Society for Health Systems…
Better Metrics & “Understanding Variation” – An Important…
My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to…
The Book that Changed Me: “Understanding Variation”
For my latest "LinkedIn Influencer" post, I was asked to participate in a series about "The Book that Changed Me."…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
Everett Clinic Video, Redux – The Need for SPC Thinking
Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world,…
Fun With Statistics, SPC Edition
To borrow a theme from Kevin Meyer, here's some "fun with statistics," or at least this kind of thing is fun to me,…
Torbjorn Netland, PhD on Company Production Systems, Lean & Technology, and…
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My guest for Episode #450 of the Lean…
Episode #424: Balaji Reddie, Founder of the Deming Forum of India
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My guest for Episode #424 of…
Podcast #316 – @JamieFlinchbaugh Interviews @MarkGraban About…
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing…
My Article for the LEI “Lean Post”: React Less and Improve More…
It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean…
Attend With Me: Come Learn Statistical Process Control From Don Wheeler
For a long time, I've wanted to attend a "Statistical Process Control" (SPC) class taught by Donald J. Wheeler,…
Video of My Lean Startup Week Talk on Distinguishing Signal from Noise in Metrics
Thanks to Eric Ries and the organizers for Lean Startup Week for allowing me to share video of my 15-minute talk…
Reader Question: More Clarity in Visualizing Hospital Performance Data
I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and…
Ask This Question (Not This One) When Trying to Improve a Stable System
The Red Bead Kit
As I've done before (and written about), I'll be facilitating the famed "Deming Red Bead…
Dr. Don Berwick is “Stunned” By How Few Organizations Study Deming
One of the first people in healthcare to be influenced by Deming’s work is Dr. Don Berwick, founder of the…
What’s Demoralizing? The Colors on a Chart or Not Improving the System?
I forget what hospital these charts are even from, but it doesn't really matter. It's become more common, in my…
Lean is Not About Cutting Costs; 2 Data Point Comparisons in EDs & the NFL
Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all…
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror
There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…