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Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...

Mark Graban - 34
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Consulting Case Studies Need Statistical Validity

Mark Graban - 23
A chart showing ratings for restaurant/eating facilities at various terminals. Terminal A has a rating of 3.9/4.0, B: 3.9/3.9, C: 3.9/3.9, D: 4.2/4.2, E: 3.9/3.9, and DFW: 4.0/4.0. Ratings are compared to DFW targets. lean blog
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Arbitrary Targets at DFW – What About Your Organization?

Mark Graban - 7
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U.S. Economy: March Trade Gap Unexpectedly Narrows to $55 Bln

Mark Graban - 2
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