Meeting A Professional Hero: Donald J. Wheeler, PhD, of “Understanding…
I recently got to meet Prof. Donald J. Wheeler when he gave a keynote talk at the Society for Health Systems…
Taking Don Wheeler’s Class; MLB Batting Averages are Lower… So What?
I recently saw this headline:
Baseball on pace for lowest batting average since 1972
Just because it's the…
Attend With Me: Come Learn Statistical Process Control From Don Wheeler
For a long time, I've wanted to attend a "Statistical Process Control" (SPC) class taught by Donald J. Wheeler,…
Professor John Grout: A Deep Dive on Mistake Proofing and Lean
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My guest for Episode #462 of the Lean…
John Dues on Continual Improvement, Deming, and Process Behavior Charts in…
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My guest for Episode #441 of the Lean Blog…
Podcast #316 – @JamieFlinchbaugh Interviews @MarkGraban About…
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing…
Highlights from a Great Book: “The Leader’s Handbook”
I've been going through the book by the late Peter Scholtes: The Leader's Handbook: Making Things Happen, Getting…
What’s Demoralizing? The Colors on a Chart or Not Improving the System?
I forget what hospital these charts are even from, but it doesn't really matter. It's become more common, in my…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
Upcoming Web Radio Show and Webinar
I wanted to let you know about an upcoming web radio show (tomorrow) and webinar (next week) that I'll be…
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up…
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…
Are We 84.7% Certain We’re in the 90th Percentile?
Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…
Consulting Case Studies Need Statistical Validity
One of the books that's had the biggest impact on my work is Donald Wheeler's Understanding Variation: The Key to…
Arbitrary Targets at DFW – What About Your Organization?
As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw…
Measuring for Improvement
Note: Welcome LEI visitors... you can check out my main blog page at www.leanblog.org, as I hope you'll come back.…
Gaming the College Rankings at Baylor
Baylor Rewards Freshmen Who Retake SAT - NYTimes.comBaylor Newspaper ArticleShow me a ranking system and I'll show…
Making the Numbers
Freedom from Command & Control: Rethinking Management for Lean Service
Here is a fascinating post from John…
"Lean accounting is part of the management problem"?
Manufacturing Engineering December 2006I was sent the link to this article by Professor Thomas Johnson, noted…