Ryan McCormack’s Operational Excellence Mixtape: June 10th, 2022

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Thanks as always to Ryan McCormack for this… there's always so much good reading, listening, and viewing shared here by him!

News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership.


Healthcare – Creating Value for Patients

Here's a thoughtful piece on the RaDonda Vaught case.  Chuck Dinerstein acknowledges that she was indeed negligent, but notes that the Vanderbilt leadership was not held to account.  Thinking Aloud: RaDaonda Vaught, RN

Hospitals have long enabled poor behaviours from “brilliant” physicians.  The cost:  your organizational culture.  Your culture sinks to the worst behaviour you tolerate.  Former head of cardiac surgery in N.S. details allegations of toxic workplace.


Operational Excellence

What do you do around here?  If I had a nickel…Excellent article from leading strategist Roger Martin on the challenge of describing the role of decision-makers in the context of “flat” work.

How Trader Joe's uses kaizen to improve.

How change happens.

Most organizations agree that engaging employees in generating ideas is a useful approach to driving improvement.  But so many efforts result in “suggestion box” approaches to gather ideas, ultimately robbing employees of development, opportunity, and direct engagement in problem solving.  How the Best Teams Keep Good Ideas Alive.

“Speed is important. Work fast and iterate. People rarely remember the first draft, but everyone remembers the final draft.

Speed is unimportant. People rarely remember how long it took you to do the job, but everyone remembers how well you did the job.” 
The usual wisdom from James Clear

Does remote work kill the collaboration required for real breakthrough innovation.  Yes, but improving technology may reverse the trend.  Disrupting science: How remote collaboration impacts innovation


Leading & Enabling Excellence

How to become a better listener, according to science


Coaching – Developing Self & Others

Development should be personalized.  But how do you personalize leadership development for 30, 000 people? Adeline Looi, the Global Head of Integrated Leadership at Nestle described how her team does exactly that.


Books, Podcasts, Videos

Books I'm reading:

When They Win, You Win: Being a Great Manager Is Simpler Than You Think by Russ Laraway

Podcasts I'm listening to:

Adam Grant's Taken for Granted


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LinkedIn: https://www.linkedin.com/in/rjmccormack/
Twitter: @stickynotehero
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