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My guest for Episode #445 of the Lean Blog Interviews Podcast is Michael Parent. He is the Managing Director of Michael Parent Consulting Services and a Lean Six Sigma Black Belt with AAA Auto Club Group in Michigan.
He has written a new book titled The Lean Innovation Cycle: A Multi-Disciplinary Framework for Designing Value with Lean and Human-Centered Design.
Today, we're going to take a dive deep into topics that augment both the Lean and Human Centered Design frameworks.
Today, we discuss topics and questions including:
- How about an Operational Definition: What is Human-Centered Design?
- Tools — but more than the tools
- Design something… empathize with the end user
- “Transparency is a good thing”
- Design thinking (prototyping?) vs. human-centered design??
- Observing people vs. asking them about needs as customers?
- Converging toward a design?
- What made you interested in exploring Human-Centered Design?
- What value does Human-Centered Design offer for Lean, Six Sigma, and continuous improvement? Methodology, being an experimentalist
- Customer journey vs. VSM? Or Customer Journey VSM hybrid?
- What is the Kano Model?
The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.
This podcast is part of the #LeanCommunicators network.
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.