Episode #427: Karyn Ross, Lean and Kind Leadership

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My guest for Episode #427 of the Lean Blog Interviews Podcast is a returning guest, Karyn Ross. She was previously a guest in Episodes 266 and 411. She was also my guest for Episode #3 of My Favorite Mistake.

Karyn has a new book called The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness. Scroll down for a 20% coupon you can use if you buy through the publisher. You can also scroll down to learn how to enter to win a copy.

Today, we talk the book and more, with topics and questions including:

  • How do you define kindness?
  • NPR story on the kindest family
  • How do we help people understand that kindness is not a sign of weakness? 
  • My Favorite Mistake (out Thursday) Moses Harris interview Episode #110
  • How much unkind behavior is driven by people being scared? “Vicious circle of fear”
  • “Collaboration, cooperation and kindness” chapter heading — reminds me of how Dr. Deming used to rail against competition — and I think that's especially true when talking about internal competition
  • Systemic root causes of fear and unkind behavior — Kind leaders can affect the system…
  • Kindness and respect? Connections to Lean in the book
  • A time when someone was kind to you at work?
  • Recent KaiNexus webinar on psychological safety… also proven to drive results
  • Blaming instinct…What do you mean by “always assume positive intent”? – examples?
  • Negativity bias
  • “Prefectionism isn't Kind” online workshop with Amy Mervak
  • Little Kind Words Talk Show — lessons learned from that?
  • Doing live streaming — “practice accepting what is”
  • We're always learning… what have you learned about kindness since the book was published?
  • “Pop up kindness stand”? — WSJ article

The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.

This podcast is part of the #LeanCommunicators network



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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

1 Comment
  1. John says

    thank you so much for this amazing interview!! i learned so much from it. i am a supply chain management major at The University of Rhode Island and love hearing about real-world content that is relevant to class.

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