Podcast #336 – Gladys Bogoshi, a Lean Healthcare CEO from South Africa

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My guest for Episode #336 is Gladys Bogoshi, the Chief Executive Officer at Charlotte Maxeke Johannesburg Academic Hospital, one of the ten central hospitals in South Africa and the main teaching platform of the University of the Witwatersrand. The Hospital is situated in Johannesburg and has a bed capacity of 1189.

Gladys is going to be a keynote speaker at this year's Lean Healthcare Transformation Summit, to be held in Washington, DC on June 13 & 14. I'll be there and I hope you can join us. I'll also be teaching a pre-Summit workshop on Measures of Success that I hope you can attend.

In this episode, we talk about how she got introduced to Lean, some of the improvements that her hospital has driven in surgery, pharmacy, and other areas. What is her role as CEO in a Lean journey? What are some of the fundamental behaviors that are important and how you can coach people on those? We talk about all of that and more.


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  • Can you please introduce yourself and tell the listeners about your career in hospital management
  • How did you first get introduced to Lean?
  • What are your experiences with Lean at your hospital?
    • Success stories?
      • “Implementing lean allowed her hospital to improve efficiency across the board. For example, operating room efficiency has improved by 36%.”
      • How was that accomplished?
      • Other examples? Prescription filling?
  • How did you learn more about Lean management?
  • “The patient experience should be a good one.”
  • How would you describe your role as a CEO and a leader of Lean transformation?
  • What are your goals for Lean and how does that contribute to the goals of the hospital?
  • How widespread is interest in Lean in South African hospitals?
  • What else do you plan on talking about at the Summit in DC?
  • Fundamental behaviors: 1) Show respect 2) Humility
  • How it helps to have a “buddy” — a non-judgmental coach

Articles with Gladys Bogoshi:

Thanks for listening!

Hospital photo credit:By Ekem – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=33416249


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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